如何進行硬重置?


5

我有一台Lumia 640XL,兩天前我將其更新到Windows10。現在,隨著其他事情的進行,我無法將聯繫人添加到"人脈"應用中,並且每次我單擊加號按鈕時,它都會關閉。這樣做。我嘗試通過商店進行更新,嘗試關閉手機後再打開。沒事。在Win 10更新之後,我所有的短信都消失了,所以無論如何我都已經失去了這些數字。但是,當人們給我發短信時,我希望能夠添加聯繫人!我猜唯一的選擇是硬重置,但是我不知道該怎麼做。誰能告訴我?非常感謝。

5

Method 1

  1. Press and hold the volume down and Power buttons at the same time until you feel a vibration (about 10–15 seconds).
  2. When you feel the vibration, release the buttons, and then immediately press and hold the volume down button until you see a large exclamation mark.
  3. Once the exclamation mark appears, press the following four buttons in this order: volume up, volume down, Power, volume down.
  4. Your phone should now reset and restart itself.
  5. It might take a while for the reset to finish.

Method 2:

  1. Go to Settings->About page.
  2. Press Reset the phone button.

Reference :

For further reference see these webpages,

  1. Soft and Hard reset - Answers.microsoft.com
  2. Reset my phone - Windows 10 mobile - Microsoft.com
  3. Reset my phone - WP8.1 - Microsoft.com

2

I would advise that you try a soft reset before sacrificing your data and time in doing a hard reset. Soft resets usually resolve most application and account problems. This method will not remove anything at all from your phone and is completely safe to attempt in any problem situation, so it's best to try it out first, before proceeding with a hard reset if the problem proves to be stubborn.

Soft Reset

Whilst your phone is on:

Press and hold the Volume Down and Power buttons at the same time until you feel a vibration (about 10–15 seconds). Ignore the "slide down to power off" screen.

Soft resetting a phone usually resolve application problems. However, if the problem is not resolved, you can then perform a Hard Reset:

Hard Reset

Press and hold Volume Down and Power at the same time until you feel a vibration (about 10–15 seconds). Ignore the slide down to power off screen. When you feel the vibration, release the buttons, and then immediately press and hold the volume down button until you see a large exclamation mark.

Once the exclamation mark appears, press the following four buttons in this order: Volume Up, Volume Down,Power and Volume Down. Your phone should now reset and restart itself. It might take a while for the reset to finish. You should see gears/cogs turning on the display, to signify the process. It might take a while to finish.

You can check further instructions on How to perform soft and hard resets in the linked article